Q: If I give you my email address, will you sell or share my information with other organizations?
Not your email address. Please click on the "Privacy Policy" link at the bottom of any of the pages for further information.
Q: I thought you had my email address for my account, but when I gave my email address to you on the search, it said my email address was not associated with a User Name. What do I do now?
We may not have the email address you provided on record or you do not have an account with a username. Please try your other email addresses if you have any. If you are sure you have logged in to the site before, please email boxoffice@osfashland.org and provide your name, email address/es, and account/member number if you know it.
Q: You sent me an email with a login and password. Why can't I sign on?
We are aware of some problems that customers have encountered with logging in to the system, and are working diligently to fix them. Please email us at boxoffice@osfashland.org with a description of your problem and we will be happy to assist you.
Q: Why won't the temporary password you sent me work?
Our passwords may include characters that look alike - such as 1, l ,0, o, O. You may need to try different combinations of letters and numbers for those characters that look similar. You can also email us at boxoffice@osfashland.org and we will issue a new temporary password without any of those characters.
Q: There is more than one name associated with my account. Why does only one name show up on my account information screen?
Our system can only show one name on an account on the website. If you submit information that changes how we respond to you (primary email, phone, mailing address) then it will be reflected in what you see in your customer account information.
Q: How do I find tickets for the plays I want to see?
Click the Buy Tickets button at the top of the page to find the calendar, or you can go to each play detail page and buy tickets from those pages.
Q: What do I do if I want to shop for several performances?
The easiest way is to go to the Buy Tickets page, find the performances you would like to attend, check the boxes by the performances and then add them to your cart. The performances will remain in your cart as long as you like. Once you begin to select seats for those performances, the clock will begin to run, and you will have a specified time to complete your order with those seats. If you do not purchase the seats once they are pulled they will expire, though your performances will remain in the cart.
Q: What is the easiest way to plan my play itinerary?
The easiest way is to go to the Buy Tickets page, find the performances you would like to attend, check the boxes by the performances and then add them to your cart. The performances will remain in your cart as long as you like. Once you begin to select seats for those performances, the clock will begin to run, and you will have a specified time to complete your order with those seats. If you do not purchase the seats once they are pulled they will expire, though your performances will remain in the cart.
Q: I require wheelchair or other access for my itinerary. Am I able to ticket myself online?
Yes. All our theatres are accessible, and you are able to select wheelchair seats and companion seats online.
For more information, visit our Accessibility page or call the Box Office at (541) 482-4331, OTRS (711) or (800) 219-8161 between the hours of 9:30 AM and 8:00 PM on performance days, and 9:30 AM and 5:00 PM on days without performances.
Q: What does "Best Available Seating" mean exactly?
In selecting the best available seats, we use an algorithm that chooses seats, from those that remain available, that are closest to the center of the theatre and closest to the stage. When you select from a particular price section of seating, seats with those same criteria are chosen from that price section.
Q: I can't read the online seating maps clearly. How do I make them larger?
Click on the map, then mouse-over the seating map to bring up a magnified view of the seating area.
Q: The tickets I bought are all in the same row, but have non-sequential numbers - e.g. 2, 4, 6, 8. Are these seats together?
Yes, they are together. Our seating is designed that way. All of the even numbers are on one side of the theatre, odd numbers are on the other. The lower the number, the nearer the center of the theatre your seats are located.
Q: I'm buying for several people - can I send them my suggested performances without buy-ing tickets?
Yes, that's a perfect use for the My List feature. We suggest that you use the My List feature only for collaboration and sharing at this point. You can use My List to save performances, and then move them to your cart, but it's a clunky operation now; we will be working to make this more efficient. Access My List at the top of the website. Choose performances from the calendar and then click save to list on the right side of the page. Collaborate by reading the directions on the page. You can leave a note at the bottom of the page that your friends will read when they come to the page. Then send them an email by clicking on the Share List button on the right.
Q: I ordered tickets but I haven't received email confirmation. Will you send one?
Does your email provider have spam protection? Some providers filter email based upon content. Where it applies, please check:
- Do you need to add www.osfashland.org to your list of acceptable email senders?
- Did the email go to a spam folder?
- Do you have multiple email addresses? Check all your inboxes.
- Did you receive an order number at the end of your web transaction?
- Did you enter your email address correctly? Please double check the spelling and format.
If none of the above applies, please contact the Box Office at boxoffice@osfashland.org.
Q: Can I check my orders and ticket history online?
Yes. Log in to the site on the upper right hand corner. Once you have logged in, return to that login area where you will now see your name. Click the My Account link in the drop down, then go to Ticket History and you will see a list of orders with the dates and times they were placed; then click on a reference number to see the details of that order.
Please note that this is reference information only; orders are not editable online.
Q: I added an event to my cart, but there's a message saying my cart is empty. What hap-pened?
Try clicking the Refresh button on your browser or navigating to another page and back to the cart--usually your event will show in the cart then.
Q: I submitted an order earlier, but now I need to change it. Is it possible to access it online for editing or to add to it?
Once an order is submitted, it is not accessible from the website to make changes. Please call the Box Office at (541) 482-4331, (800) 219-8161, or email boxoffice@osfashland.org for assistance.
Q: I want to change the show I applied my comps to, but when I try to reseat the show with comps, the website doesn't give me the comp option. What do I do?
Please contact the Box Office at boxoffice@osfashland.org, (541) 482-4331 or (800) 219-8161 after checking out; we will be happy to adjust your order.
Q: What is the members' waitlist and how does it work?
The members' waitlist is available to Donor ($150) level members and above. For more information about membership, see the Membership & Giving section.
The procedures are as follows:
- Payment for your waitlist order takes place at the time you make a waitlist request. As tickets become available, waitlist orders orders are filled according to the time/date received and the tickets will be either held at the Box Office or mailed. There is no guarantee that waitlist orders can be filled.
- If you wish to cancel your waitlist request, please notify the Box Office at least seven days prior to the performance and we will process your refund at that time.
- If we cannot fill your waitlist request by 4:00 PM the day before the performance, we will refund the payment being held.
- After 4:00 PM the day before your waitlisted performance, the status of your waitlist will be known. Please call, email, or come by the Box Office to check on the waitlist request.
- Requests filled and not picked up will not be refunded on the day of or after the performance.
Q: What are your ticket prices?
Our prices can be found in the Experience OSF section in the Box Office area. You can also see the range of prices on the calendar page and play detail page calendar. Once you select your seat in either Best Available or in SYOS you will see the exact price of that seat.
My List is a way to share plays and performance dates with friends and family.
Q: Do you have any tips for using the My List?
Please note: My List is not the same as the previous website's Festival Planner. This is primarily a collaborative tool. If you want to save a list of performances and don't want to collaborate, simply log in, go to the calendar and add them to your cart, where they will remain until you choose to seat them. Please read below to learn more.
Go to www.osfashland.org and click My List at the top of the page.
- Login or register to save your lists in your account.
- Click "Find Performances," and you will be taken to the calendar page.
- Use the calendar to find the dates and performances you want. Click all the boxes to select the shows.
- Click "Save to List" in the box at the right.
- Once you have your list, leave a note for those you will be sharing with, but putting your name in the name line and writing a note.
- Then click the blue button, "Share List" on the right to send emails.
- Enter the email addresses, add a message for your friend, and fill out the captcha box (to confirm you are a person and not a nefarious bot), and click send.
- Your collaborator will receive an email from you, and can go to the site to collaborate.
- You can move your saved performances to your cart, but at this time, the process is clunky as you have to do it one performance at a time. We will be fixing that, but until then, it might be faster to go to the calendar. Save them to your cart, and leave them there until you want to select your seats.